FAQ

As our products are made to order, dispatch times can vary.

Most products take around two days to create, however you can see the estimated dispatch times on the product pages.

Once your order has left us, delivery will depend on the service you've chosen.

Delivery info can be seen here.

Most of our products are eligible for next day delivery, however, due to the time taken to make, some are not.

If a product is available to order on a next day service, it will display next to the price of the item on the product page.

If you are unsure, please email us at support@jonnyssister.com

Yes! We can deliver the majority of our products to almost anywhere, delivery information can be seen here.

Once your order leaves us, you'll be notified by email to the address you provided at checkout. 

If your order has not arrived when expected, we recommend that, first of all, you check with your neighbours and local sorting office. If this is unsuccessful, please do not hesitate to get into contact with us at support@jonnyssister.com and we will do all that we can to locate your order.

We strongly recommend that you opt for the tracked and signed delivery at checkout, otherwise your parcel will not be tracked.

All standard deliveries will arrive via Royal Mail.

This is not a tracked service, if you'd like a tracked service please select our express service.

Express deliveries will arrive via Royal Mail Next Day Delivery and may require a signature on arrival.

Please note, we encourage our customers to ensure that all personalisation details are correct before proceeding to checkout.

Once an order has been placed, we are unable to make any updates or changes. We kindly remind you to triple check your personalisation selections, as we cannot be held responsible for any errors made during the ordering process.

Thank you for your understanding.

Occasionally we will dispatch an order separately, this is due to some of our products being created in a separate location.

If the remainder of your order has not arrived within a few days please do get in touch with us.

Please note, that due to automated systems we are unable to process any changes to your delivery address.

With this being the case, we encourage your triple check the information you've provided before proceeding to check out.

We accept payment from the following;

Visa, Mastercard, Maestro, American Express, Paypal, Amazon Pay and Shop Pay.

You can also choose to pay with Klarna or Clearpay and split the payment.

We understand that occasionally things do go wrong. If this happens please contact us at support@jonnyssister.com.

We recommend that you send us photographs of any faulty or damaged items as this will help us to determine the next course of action.

We aim to get back to all queries the same day, however during busy periods it may take a little longer.

Any emails received over a weekend will be answered as soon as possible after the weekend.

If you're having trouble logging in, please use the 'Forgotten Password' link to reset.

If you're still having issues accessing your account, please do get in touch.